TERMS OF SERVICE

Last updated: July 21, 2026

1. Overview

This website is operated by Avoooh Guacamole. Throughout the website, the terms “Avoooh Guacamole,” “we,” “us,” and “our” refer to Avoooh Guacamole.

Avoooh Guacamole offers this website, including all information, tools, features, products, and services available through it, subject to your acceptance of these Terms of Service and the other policies referenced herein.

By visiting our website, creating an account, placing an order, or purchasing any of our products, you agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including visitors, customers, suppliers, and individuals who submit content.

Please read these Terms carefully before accessing or using our website. If you do not agree with any provision of these Terms, you must not use the website or our services.

Our store is hosted on Shopify, an e-commerce platform that enables us to sell our products and services.

2. Eligibility

To make a purchase through this website, you must be at least 18 years old or have reached the legal age of majority in your place of residence.

Minors may use the website only with the authorization and supervision of a parent or legal guardian.

By placing an order, you represent that you have the legal capacity required to enter into this agreement.

You may not use our products, website, or services for any illegal or unauthorized purpose.

3. Products and Product Information

Avoooh Guacamole sells fresh guacamole, avocado-based products, plantain chips, product bundles, and other food products that may be offered through the website.

We make reasonable efforts to display product descriptions, photographs, ingredients, sizes, quantities, availability, and prices as accurately as possible.

However:

• Colors and appearance may vary depending on the screen or device being used.

• Fresh and handcrafted products may have natural variations in color, texture, flavor, weight, or appearance.

• Ingredients, packaging, recipes, quantities, and product presentations may change without prior notice.

• Photographs are provided for illustrative purposes and may include items that are not included with the purchased product.

In the event of a discrepancy between the information displayed on the website and the information printed on the packaging received, the information included on the product packaging shall prevail.

We reserve the right to modify, limit, or discontinue any product at any time and without prior notice.

4. Allergies and Dietary Restrictions

Customers are responsible for reviewing all ingredient, allergen, nutritional, preparation, and storage information included on the packaging before consuming a product.

Our products may contain or may be prepared, packaged, stored, or handled in facilities where common allergens are also processed, including:

• Milk.

• Eggs.

• Fish.

• Shellfish.

• Peanuts.

• Tree nuts.

• Wheat.

• Soy.

• Sesame.

Individuals with allergies, sensitivities, intolerances, dietary restrictions, or medical conditions should contact us before placing an order and carefully review the product label before consumption.

We cannot guarantee that any product is completely free from allergens or cross-contamination unless expressly stated on the product packaging.

Do not consume a product if the packaging is open, damaged, swollen, leaking, improperly sealed, expired, or if the food has an unusual appearance or odor.

5. Storage and Food Safety

Some of our products are perishable and require proper handling.

Customers agree to:

• Receive or collect deliveries promptly.

• Refrigerate perishable products immediately.

• Follow the storage and consumption instructions included on the packaging.

• Consume products before their expiration or best-by date.

• Avoid exposing perishable products to unsuitable temperatures.

Avoooh Guacamole shall not be responsible for spoilage, decomposition, contamination, or damage to a product resulting from:

• Late receipt by the customer.

• Failure to refrigerate the product promptly.

• Improper storage.

• Incorrect handling.

• Failure to follow the instructions provided on the packaging.

• An incorrect delivery address provided by the customer.

6. Medical and Nutritional Information

Information provided on this website regarding ingredients, nutrition, food, avocados, wellness, or lifestyle is provided for informational purposes only.

Our products and content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing published on the website should be interpreted as medical, nutritional, or professional advice.

Consult a qualified healthcare professional regarding allergies, medical conditions, dietary restrictions, or nutritional concerns.

7. Prices, Taxes, and Charges

Prices are displayed in the currency indicated on the website or during checkout.

We reserve the right to change prices at any time and without prior notice.

The applicable price will be the price displayed when the order is placed, unless there is an obvious pricing or information error.

Applicable taxes, shipping costs, delivery fees, and other charges will be calculated and displayed before the purchase is completed.

The customer is responsible for paying all taxes and charges associated with the order.

8. Orders and Acceptance

Submitting an order does not guarantee that it will be accepted.

After making a purchase, the customer may receive an email confirming that we have received the order. This message does not necessarily constitute final acceptance of the purchase.

We reserve the right to accept, reject, limit, or cancel orders for reasons including:

• Product unavailability.

• Pricing or description errors.

• Payment authorization issues.

• Suspected fraud or unauthorized activity.

• Delivery restrictions.

• Incorrect or incomplete information.

• Orders intended for unauthorized resale.

• Circumstances beyond our control.

If we cancel an order after payment has been processed, we will issue the appropriate refund to the original payment method.

We may also limit quantities purchased per person, account, household, payment method, or order.

9. Information Provided by the Customer

Customers agree to provide current, complete, and accurate information during the purchasing process.

Before submitting an order, the customer must verify:

• The selected products.

• The quantities.

• The delivery address.

• The billing address.

• The email address.

• The telephone number.

• The delivery instructions.

• The payment method.

Avoooh Guacamole shall not be responsible for delays, losses, returns, or additional charges caused by incorrect, incomplete, or outdated information provided by the customer.

If an error is identified, the customer must contact us immediately. We cannot guarantee that changes can be made once an order has begun to be prepared, processed, or shipped.

10. Payments

Payment must be completed using one of the payment methods available during checkout.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.

• The information provided is accurate.

• You authorize us to charge the full amount displayed during checkout.

Payments may be processed by Shopify or other third-party providers.

We do not directly control the systems, processing times, authorization decisions, or security measures of those providers.

We reserve the right to cancel or temporarily hold an order if payment cannot be authorized or if we suspect fraudulent activity.

11. Order Processing and Shipping

Orders are generally processed within approximately 1 to 3 business days after payment has been confirmed.

Orders placed on weekends or holidays may be processed on the next business day.

Preparation, processing, and delivery times are estimates and are not guaranteed.

We currently ship to selected locations within the United States. Available delivery areas and shipping methods will be displayed during checkout.

Shipping costs may depend on:

• The delivery address.

• Package weight.

• The selected products.

• The shipping method.

• The requested delivery speed.

When available, we will provide the customer with a tracking number after the order has been shipped.

Our Shipping Policy forms part of these Terms of Service.

12. Delivery Delays

We will make reasonable efforts to process and ship orders within the indicated timeframe.

Deliveries may be delayed due to:

• Weather conditions.

• Carrier-related issues.

• Holidays.

• High order volumes.

• Incorrect addresses.

• Emergencies.

• Transportation disruptions.

• Circumstances beyond our control.

If we are unable to ship an order within the promised timeframe, we may contact the customer to provide a revised estimated date and, when appropriate, allow the customer to accept the delay or cancel the unshipped portion of the order.

We are not responsible for delays caused by the shipping carrier after the package has been transferred to the carrier. However, we will reasonably assist the customer in investigating delivery-related issues.

13. Delivery and Risk of Loss

The customer is responsible for making the necessary arrangements to receive perishable products promptly.

A package marked as delivered by the carrier will be considered delivered unless the customer reports the issue promptly and provides the information required to conduct an investigation.

If tracking information shows that an order was delivered but the customer cannot locate it, the customer should:

• Verify the delivery address provided.

• Check with other members of the household.

• Inspect areas near the entrance.

• Check with neighbors or the building reception desk.

• Contact the carrier.

The risk of loss or damage will transfer in accordance with applicable law.

14. Returns, Refunds, and Replacements

Because our guacamole and other fresh food products are perishable, all sales are generally considered final, and products cannot be physically returned.

If an order arrives damaged, incorrect, incomplete, spoiled, or otherwise unfit for consumption, the customer must contact us within 24 hours after delivery.

The request must include:

• Full name.

• Order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the packaging.

• A photograph of the shipping label, when applicable.

Do not dispose of the product or its packaging until we have reviewed the claim.

After evaluating each case, we may offer:

• A product replacement.

• Store credit.

• A partial refund.

• A full refund.

The available resolution will depend on the nature of the issue, the evidence provided, product availability, and applicable law.

Approved refunds will be issued to the original payment method. The time required for the refund to appear will depend on the bank or payment provider.

Our Refund Policy forms part of these Terms of Service.

Nothing in these Terms limits any consumer rights granted by applicable law.

15. Cancellations

Cancellation requests must be submitted as soon as possible.

Orders may only be canceled before preparation, processing, or shipping has begun.

Due to the perishable nature of our products, we cannot guarantee cancellation after an order has been confirmed.

Orders that have already been shipped cannot be canceled or physically returned.

16. Promotions and Discount Codes

Promotions, discounts, gift cards, sweepstakes, and special offers may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be combined.

• Discounts have no cash value.

• Discount codes must be used before checkout is completed.

• Discounts cannot be applied retroactively.

• Promotions are valid only during the stated period and while supplies last.

• Codes may be limited to specific customers, products, or quantities.

We reserve the right to cancel or modify a promotion in the event of errors, fraud, technical issues, or unauthorized use.

17. User Accounts

Certain website features may require users to create an account.

Users are responsible for:

• Maintaining the confidentiality of their passwords.

• Protecting their login information.

• Reviewing account activity.

• Notifying us of any unauthorized access.

We may suspend or delete an account if we reasonably believe it has been compromised, used fraudulently, or used in violation of these Terms.

18. Prohibited Uses

You may not use the website or its content to:

• Violate any law or regulation.

• Engage in fraudulent activities.

• Provide false information.

• Impersonate another person.

• Transmit viruses or malicious code.

• Interfere with the security or operation of the website.

• Collect personal information from other users.

• Copy or commercially exploit content without authorization.

• Place fraudulent orders.

• Submit abusive payment disputes or chargebacks.

• Violate intellectual property rights.

• Threaten, harass, or discriminate against others.

We may restrict or terminate access to the website when a violation of these provisions occurs.

19. Intellectual Property

All content on this website, including:

• Business names.

• Logos.

• Photographs.

• Videos.

• Written content.

• Graphics.

• Designs.

• Descriptions.

• Recipes.

• Packaging.

• Trademarks.

• Website structure.

is owned by Avoooh Guacamole or used under license and is protected by applicable intellectual property laws.

The content may only be used for personal and non-commercial purposes related to purchasing our products.

You may not copy, reproduce, modify, publish, distribute, sell, license, or otherwise exploit any content without prior written authorization.

20. Reviews and User-Submitted Content

By submitting reviews, photographs, comments, suggestions, testimonials, or any other content, you represent that:

• You own the content or have permission to share it.

• The content is truthful.

• The content does not violate third-party rights.

• The content does not contain illegal, offensive, fraudulent, or misleading information.

• The content does not contain viruses or malicious software.

• The content does not include unauthorized advertising.

You grant Avoooh Guacamole a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, display, translate, and distribute such content for commercial, promotional, and operational purposes, in accordance with applicable law and our Privacy Policy.

We may remove user content at our discretion.

21. Third-Party Tools and Links

The website may include services, applications, tools, or links operated by third parties, including:

• Shopify.

• Payment providers.

• Shipping companies.

• Social media platforms.

• Analytics services.

• External applications.

These services are subject to their own terms and policies.

Avoooh Guacamole is not responsible for the operation, content, security, availability, or practices of third parties.

The use of external services is undertaken at the user’s own risk.

22. Privacy

The collection, use, and processing of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed by Shopify and other providers as necessary to:

• Process payments.

• Prepare orders.

• Manage shipments.

• Prevent fraud.

• Provide customer service.

• Operate and improve the store.

23. Errors and Inaccurate Information

The website may occasionally contain typographical errors, inaccurate information, omissions, or outdated information concerning:

• Prices.

• Descriptions.

• Promotions.

• Availability.

• Ingredients.

• Shipping costs.

• Delivery times.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information.

If an order is canceled due to an error after payment has been charged, the appropriate refund will be issued.

24. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website, its content, and its services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will operate without interruption.

• The website will be completely free from errors.

• All information will always be current.

• All products will remain available at all times.

• Defects will be corrected immediately.

• The results of using the website will meet all user expectations.

Nothing in these Terms excludes any rights or warranties that cannot legally be excluded.

25. Limitation of Liability

To the fullest extent permitted by law, Avoooh Guacamole, its owners, employees, affiliates, suppliers, and service providers shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

• The use of the website.

• The purchase of products.

• Delivery delays.

• Loss of information.

• Loss of profits.

• Reliance on information provided on the website.

• Improper use or storage of products by the customer.

Where liability cannot be excluded, it shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be excluded, including liability arising from fraud, intentional misconduct, or gross negligence.

26. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Avoooh Guacamole, its owners, employees, affiliates, and suppliers from claims, damages, or expenses arising from:

• Your unlawful use of the website.

• Your violation of these Terms.

• Your violation of third-party rights.

• Your submission of false or misleading information.

This provision does not require consumers to indemnify us for our own negligence, unlawful conduct, or violation of applicable law.

27. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters.

• Severe weather conditions.

• Fires.

• Floods.

• Epidemics.

• Government actions.

• Transportation disruptions.

• Labor disputes.

• Power failures.

• Internet outages.

• Supplier issues.

• Carrier delays.

This provision does not eliminate our obligation to issue refunds when required by applicable law.

28. Governing Law and Jurisdiction

These Terms and any agreement related to our products and services shall be governed by the laws of the State of New York and the applicable federal laws of the United States, without regard to conflict-of-law principles.

Subject to the rights granted to consumers under applicable law, any legal proceeding relating to these Terms must be brought before a court of competent jurisdiction located in Nassau County, New York.

Nothing in this section prevents a customer from filing an eligible claim in small claims court.

29. Severability

If any provision of these Terms is found to be illegal, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall continue in full force and effect.

30. Waiver

Our failure to exercise or enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision at a later time.

31. Assignment

Users may not assign or transfer their rights or obligations under these Terms without our prior written authorization.

We may transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or other lawful business transaction.

32. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy.

• Refund Policy.

• Shipping Policy.

• Contact information.

• Other policies published on the website.

constitute the entire agreement between the user and Avoooh Guacamole regarding the use of the website and the purchase of products.

33. Changes to These Terms

We may update these Terms periodically to reflect changes involving:

• Our products.

• Our services.

• Our business practices.

• The technology we use.

• Applicable laws or regulations.

The updated version will be published on this page with a revised effective date.

Changes will become effective when published unless otherwise required by law.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

Changes will not retroactively reduce rights related to previously accepted orders unless permitted by law.

34. Contact Information

For questions related to these Terms of Service, please contact us at:

Avoooh Guacamole
8 Sterling Ave
Merrick, NY 11566
United States

Email: guacamoleavoooh@gmail.com