Refund policy
Refund Policy
Last updated: [Insert date]
At Avoooh Guacamole, we take great care in preparing and delivering fresh, high-quality products. Because our products are perishable food items, all purchases are considered final sale and cannot be physically returned.
Damaged, incorrect, or spoiled products
Please inspect your order immediately upon delivery.
Contact us within 24 hours of delivery if:
- Your order arrives damaged.
- You receive an incorrect product.
- A product arrives spoiled or in an unsuitable condition.
- Part of your order is missing.
To help us review your request, please provide:
- Your full name.
- Your order number.
- A description of the issue.
- Clear photographs of the product and its packaging.
- A photograph of the shipping label, when applicable.
Once we review the information, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.
Please do not discard the affected product or packaging until we have reviewed your request.
Perishable products and returns
For health and food-safety reasons, we cannot accept returns or exchanges of guacamole, avocado products, or any other perishable food item.
Products are also not eligible for a refund due to personal taste preferences or because a customer changes their mind after the order has been shipped.
Order cancellations
Orders may be cancelled only before they have been processed or shipped.
To request a cancellation, contact us as soon as possible. We cannot guarantee that a cancellation will be possible once preparation or fulfillment has begun.
Incorrect or incomplete shipping information
Customers are responsible for providing a complete and accurate delivery address.
We may be unable to issue a refund when an order cannot be delivered because of:
- An incorrect or incomplete address.
- The customer’s failure to receive or collect the package.
- Delivery instructions that were not provided before shipment.
Please contact us immediately if you notice an error in your shipping information.
Delivery delays
Because our products are perishable, please contact us promptly if your delivery is delayed or if the package arrives in an unsuitable condition.
Shipping delays caused by the carrier, weather conditions, or events outside our reasonable control will be reviewed individually. A refund or replacement is not automatic and will depend on the condition of the delivered products.
Refund processing
Approved refunds will be issued to the original payment method.
Please allow 5 to 10 business days for the refund to appear in your account after it has been approved. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the order arrived damaged, incorrect, or unusable because of an error attributable to us.
Contact us
For any questions or refund requests, contact us at: